Products and Services Quality Policy

It is Trenching Systems Australia's policy to offer and deliver to its customers, in a timely manner, a reliable and priceworthy service, consistent with the needs of users: a service of which we can be proud.

Specifically, it is our policy to:

• Promote product quality and service standards as being the responsibility of each and every employee.
   
• Establish and maintain a high degree of quality awareness at every level in the organisation, and encourage individual initiative in achieving product quality and appearance standards.
   
• Understand customer requirements fully, and ensure we achieve the commitment we make about reliability, appearance, quantity and delivery.
   
• Establish product and service quality through all stages of the distribution process including receipting, processing, storage and delivery of the product or service
   
• Ensure compliance with the relevant standards prescribed by external bodies
   
• Respond constructively and promptly to complaints about product quality and service, ensuring that lasting and relevant remedial action is taken
   
• Continually measure quality performance and show employees appropriate indicators of this performance
   
• Ensure that, where quality control and audit organisations are established, their operation always supports the sales distribution function, while fulfilling their special assurance role.

Where there is a conflict of interest between the principle of this policy and a need for reduced cost, increased saving, or the attainment of short-term demands, it is Trenching Systems Australia's policy to decide in favour of service quality, performance and reliability.

Each manager or supervisor is responsible for implementing this policy in the area of business activity for which he or she is accountable.